SkyVerge in 2018
….4% of replies are rated “Great”). Over 700 merchants have connected their sites to our support bot, which offers automated help by reading the site’s system status and plugin settings. We plan to publish data around how effective our bot is once we have enough of it to draw some conclusions. Over 150 articles have been added to our support field guide. It may not look like much, but our team has been building an impressive internal knowledgebase…